Effective Date: November 2025

The Pickleball Shed respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book with us, or attend our facilities.

1. Who We Are

We are The Pickleball Shed, a pickleball facility based in the UK.
For data protection purposes, we are the “data controller” of your personal information.

If you have questions, you can contact us at:
Email: info@thepickleballshed.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact details: name, email address, phone number
   
• Booking information: sessions, events, payments
   
• Account details: if you create an account on our website
   
• Payment details: processed securely by our payment provider (we do not store full card information)
   
• Website usage data: cookies, IP address, browser type, pages viewed – for analytics and website performance
   
• Images and recordings: CCTV footage (for safety and security purposes) and photography/video captured at the facility (for promotional or record-keeping purposes, unless you notify us otherwise)
   

3. How We Use Your Information

We use your personal data to:

• Manage bookings and process payments
   
• Communicate with you about sessions, events, and updates
   
• Provide customer support
   
• Improve our website, operations, and facilities
   
• Ensure the safety and security of all visitors and staff
   
• Comply with legal and financial obligations
   
• Send marketing communications (only if you have opted in – you can unsubscribe at any time)
   

4. CCTV Monitoring

For the safety and security of our players, visitors, and staff, CCTV cameras operate in the reception and court areas of The Pickleball Shed.
These recordings are used solely for security, incident investigation, and operational safety.

• CCTV footage is stored securely and only accessible to authorised personnel.
   
• Footage may be shared with law enforcement or insurers if required by law or in connection with an incident.
   
• Recordings are automatically deleted after a reasonable retention period unless needed for investigation or legal purposes.
   

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To provide the services you request (e.g., booking a court)
   
• Legal obligation: To comply with UK laws (e.g., accounting, health and safety, and CCTV regulations)
   
• Consent: When you opt in to marketing communications or photography/video use
   
• Legitimate interests: To improve our services and maintain the security of our facilities and website
   

6. How We Share Your Information

We do not sell your data. We may share information only with:

• Service providers: such as payment processors, booking systems, IT or security providers
   
• Legal authorities: if required by law or to protect our rights or others’ safety
   
• Professional advisers: such as accountants or auditors
   

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
CCTV footage is retained for a limited period and deleted securely unless required for investigation or legal reasons.

8. Your Data Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate information
   
• Request erasure of your data (in certain circumstances)
   
• Object to or restrict processing of your data
   
• Withdraw consent (for marketing or photography/video use) at any time
   
• Request data portability
   

To exercise these rights, contact us at info@thepickleballshed.co.uk.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse traffic.
You can manage your cookie preferences in your browser settings.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

11. Photography and Video

In line with our Participant Waiver, photographs or videos may be taken at The Pickleball Shed for promotional or record-keeping purposes.
If you prefer not to appear in such media, please notify us in writing before your visit or event.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:
Email: info@thepickleballshed.co.uk

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).